Mismanagement, cost and schedule problems plague immigration system upgrade – NextGov

A Homeland Security Department program that was supposed to automate the processing of immigration papers still has not launched, after the agency responsible failed to complete a required pilot test and then continued to spend four years and more than $6 million to build the system.

Since 2007, DHS’ U.S. Citizenship and Immigration Services, with contractor IBM Corp., has been planning to transition from a paper-based to a computerized system for managing applications for benefits, including visas.