Recently, I had the opportunity to participate in an experiment to test biometric technologies in an airport setting for the DHS AEER program . Here’s how it went.
TSA says there is no statistical difference in customer service between federal airport screeners and private contractors. Confirming or rejecting this statement takes data. So all we need to do is compare TSA data with contractor data, right? It’s not that simple, even though it should be.
By Max Skalatsky
TSA is looking for ways to improve it’s airport screening processes and throughput. What TSA should do is think of screening in a different way: focus on the bottleneck problem at airports with much better strategic and operational processes.
Most organizations can perform well when conditions are at their best, but it’s those truly epic “bad days” when dependability and performance are most important. Given how poorly the Washington, DC, Metro system has been performing on its “good days,” is there any reason to believe it will be able to perform under horrific conditions?
In a matter of months, the United States will have a new president. Leadership transitions are awkward affairs, but one of the most important parts of a successful process is understanding how to handle major emergencies on Day One.
Given all of the recent controversies related to operational problems at TSA and the Department of Veterans Affairs, there has been a lot of talk about something that is of intrinsic value and practically unquantifiable—time. Unfortunately, timeliness does not appear to be a metric that TSA and VA use to measure their effectiveness.
The long lines at airport security checkpoints across the country are not just frustrating travelers but encouraging people to use statistically more dangerous modes of transportation, which has cascading social and economic costs. Improving wait times is not just about aviation security.
The announcement that TSA replaced former Assistant Administrator for Security Operations Kelly Hoggan got a lot of national attention. It might lead one to conclude that the recent “blame and shame” efforts of some members of Congress threatening TSA Administrator Peter Neffenger’s tenure in office had worked. If anyone came to that conclusion, however, they would be wrong.
By Mike Martin
Checkpoint wait times at U.S. airports continue to grow, but TSA may not be the only to blame. Since 2009, the volume of air travelers has increased faster than TSA’s funding, and unfunded congressional mandates are taxing TSA’s already insufficient budget.
Recently, a number of news articles have reported that long lines at our nation’s airports are getting longer. Is this having an impact on complaints against TSA year-over-year? Yup.