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Aviation and airport security

Airport Checkpoint Wait Times Driving Complaints Against TSA

Recently, a number of news articles have reported that long lines at our nation’s airports are getting longer. Is this having an impact on complaints against TSA year-over-year? Yup.

Woes Continue at TSA – Who Can Save the Agency?

For years, news headlines have reported the Transportation Security Administration is missing the mark. It is the same story every time; the only thing that changes is the date of the article. With outrageous wait times at airport security checkpoints, as well as a host of other agency issues, TSA is making headlines yet again. So why is this time any different from the others?

Risk-Based Solutions for Reducing Airport Wait Times

By Chris Schmidt
People are flying in record numbers across the country, which is good news for the airline and tourism industry but not for travelers enduring long wait times at airport screening checkpoints. Something needs to change, and it starts with TSA embracing a true risk-based methodology.

Complaints Against TSA? Let Them Know!

If you have a complaint about how you were treated or concerning long processing times when going through TSA airport security checkpoints, complain! Data shows a 900% increase in complaints against TSA since 2015. Keep it up, travelers.

TSA Needs to Do a Better Job of Managing Airport Wait Times

Minneapolis-St. Paul International Airport have been experiencing long security lines. TSA needs a web page where everyone can observe how long it takes to clear security and plan accordingly.

More Research Needed on Economic Consequences, Opportunities in Homeland Security

Little research has been developed on the economic security aspect of homeland security. This past week, I presented a paper at the Eastern Economics Association (EEA) 42nd Annual Conference in Washington, DC, and it afforded the kind of dialogue we need on customer service and homeland security.

Public-Private Partnerships can Enhance Profitability, Security

Having good customer service improves the profitability of merchants at the airports, and from a law enforcement perspective, a calm airport environment allows CBP and other law enforcement officers to identify potential threats. Here’s how.

(Security) Theater of the Absurd – TSA and the Screening Partnership Program

Half of the U.S. public believes the Transportation Security Administration (TSA) makes flying safer—and half don’t. There’s plenty of evidence that TSA airport screeners are not effective, but worse, the agency is rigging the system to make sure it is the only option for airport security. It doesn’t have to be this way.

Privatizing Screening at U.S. Airports Should be Based on Metrics, Including Customer Service

The Screening Partnership Program, managed TSA, relies on private sector employees for airport screening. Millions of passengers are screened by this program each year. I have wondered over the years why more airports, especially the large ones, are not a greater part of SPP. There are many good reasons why they should be.

Choke Points at Screening Areas Present Security Risk

Many of us have had the unfortunate experience of standing in a long line, waiting to pass through security screening. These choke points in screening processes create exceptionally soft targets for the motivated bad actor, and they are a security vulnerability that needs to be corrected.