The announcement that TSA replaced former Assistant Administrator for Security Operations Kelly Hoggan got a lot of national attention. It might lead one to conclude that the recent “blame and shame” efforts of some members of Congress threatening TSA Administrator Peter Neffenger’s tenure in office had worked. If anyone came to that conclusion, however, they would be wrong.
By Mike Martin
Checkpoint wait times at U.S. airports continue to grow, but TSA may not be the only to blame. Since 2009, the volume of air travelers has increased faster than TSA’s funding, and unfunded congressional mandates are taxing TSA’s already insufficient budget.
Recently, a number of news articles have reported that long lines at our nation’s airports are getting longer. Is this having an impact on complaints against TSA year-over-year? Yup.
For years, news headlines have reported the Transportation Security Administration is missing the mark. It is the same story every time; the only thing that changes is the date of the article. With outrageous wait times at airport security checkpoints, as well as a host of other agency issues, TSA is making headlines yet again. So why is this time any different from the others?
By Chris Schmidt
People are flying in record numbers across the country, which is good news for the airline and tourism industry but not for travelers enduring long wait times at airport screening checkpoints. Something needs to change, and it starts with TSA embracing a true risk-based methodology.
Minneapolis-St. Paul International Airport have been experiencing long security lines. TSA needs a web page where everyone can observe how long it takes to clear security and plan accordingly.
Little research has been developed on the economic security aspect of homeland security. This past week, I presented a paper at the Eastern Economics Association (EEA) 42nd Annual Conference in Washington, DC, and it afforded the kind of dialogue we need on customer service and homeland security.
Having good customer service improves the profitability of merchants at the airports, and from a law enforcement perspective, a calm airport environment allows CBP and other law enforcement officers to identify potential threats. Here’s how.
Half of the U.S. public believes the Transportation Security Administration (TSA) makes flying safer—and half don’t. There’s plenty of evidence that TSA airport screeners are not effective, but worse, the agency is rigging the system to make sure it is the only option for airport security. It doesn’t have to be this way.