TSA says there is no statistical difference in customer service between federal airport screeners and private contractors. Confirming or rejecting this statement takes data. So all we need to do is compare TSA data with contractor data, right? It’s not that simple, even though it should be.
By Max Skalatsky
TSA is looking for ways to improve it’s airport screening processes and throughput. What TSA should do is think of screening in a different way: focus on the bottleneck problem at airports with much better strategic and operational processes.
Given all of the recent controversies related to operational problems at TSA and the Department of Veterans Affairs, there has been a lot of talk about something that is of intrinsic value and practically unquantifiable—time. Unfortunately, timeliness does not appear to be a metric that TSA and VA use to measure their effectiveness.
The long lines at airport security checkpoints across the country are not just frustrating travelers but encouraging people to use statistically more dangerous modes of transportation, which has cascading social and economic costs. Improving wait times is not just about aviation security.
The announcement that TSA replaced former Assistant Administrator for Security Operations Kelly Hoggan got a lot of national attention. It might lead one to conclude that the recent “blame and shame” efforts of some members of Congress threatening TSA Administrator Peter Neffenger’s tenure in office had worked. If anyone came to that conclusion, however, they would be wrong.
By Mike Martin
Checkpoint wait times at U.S. airports continue to grow, but TSA may not be the only to blame. Since 2009, the volume of air travelers has increased faster than TSA’s funding, and unfunded congressional mandates are taxing TSA’s already insufficient budget.
Recently, a number of news articles have reported that long lines at our nation’s airports are getting longer. Is this having an impact on complaints against TSA year-over-year? Yup.
For years, news headlines have reported the Transportation Security Administration is missing the mark. It is the same story every time; the only thing that changes is the date of the article. With outrageous wait times at airport security checkpoints, as well as a host of other agency issues, TSA is making headlines yet again. So why is this time any different from the others?
By Chris Schmidt
People are flying in record numbers across the country, which is good news for the airline and tourism industry but not for travelers enduring long wait times at airport screening checkpoints. Something needs to change, and it starts with TSA embracing a true risk-based methodology.