By Ken Dunlap
Risk-based security measures at TSA have stalled, and we need to get things back on track. One way to do this is to focus on outcomes rather than audits. Is the agency ready for it?
A sarcastic op-ed in the LA Times by Jim Tierney critiqued TSA airport screening but failed to offer new solutions–or even an understanding of the issues.
By Ken Dunlap
Organizations these days spend a great deal of time trying to determine the best way to become more innovative. So how can we ensure the best possible outcome for the new TSA Innovation Task Force announced by Administrator Neffenger?
By Ken Dunlap
TSA Administrator Peter Neffenger has challenged his organization to envision the Transportation Security Administration as an “integrated whole.” This will require a grand strategy to ensure that our security capabilities outpace the threats over time.
By Ken Dunlap
The last several months have been tough for the flying public, and we have an industry, Congress, and Administration looking to reform aviation security, and it’s time to do some thinking. We have the opportunity to transform our aviation security system in ways that will enhance its efficiency, reliability, and sustainability.
Recently, I had the opportunity to participate in an experiment to test biometric technologies in an airport setting for the DHS AEER program . Here’s how it went.
TSA says there is no statistical difference in customer service between federal airport screeners and private contractors. Confirming or rejecting this statement takes data. So all we need to do is compare TSA data with contractor data, right? It’s not that simple, even though it should be.
By Max Skalatsky
TSA is looking for ways to improve it’s airport screening processes and throughput. What TSA should do is think of screening in a different way: focus on the bottleneck problem at airports with much better strategic and operational processes.
Given all of the recent controversies related to operational problems at TSA and the Department of Veterans Affairs, there has been a lot of talk about something that is of intrinsic value and practically unquantifiable—time. Unfortunately, timeliness does not appear to be a metric that TSA and VA use to measure their effectiveness.
The long lines at airport security checkpoints across the country are not just frustrating travelers but encouraging people to use statistically more dangerous modes of transportation, which has cascading social and economic costs. Improving wait times is not just about aviation security.
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