CBP and TSA serve many identical functions. It’s time to consolidate them into a single agency.
Comments to Customs and Border Protection at land ports of entry indicate many people entering the United States find CBP employee conduct to be distasteful.
I recently obtained nationwide CBP customer service data to examine the challenges CBP faces across U.S. ports of entry. Here’s what I found out about Cape Canaveral.
By Chris Schmidt
People are flying in record numbers across the country, which is good news for the airline and tourism industry but not for travelers enduring long wait times at airport screening checkpoints. Something needs to change, and it starts with TSA embracing a true risk-based methodology.
Folks at Customs and Border Protection (CBP) put together a tour of the San Ysidro and Otay Mesa ports of entry for a small number of bloggers and think tank representatives to take a look behind the scenes at the daily operations at these vital and busy locations. This is what we saw.
At the San Ysidro Port of Entry, passenger vehicles are waiting 50 minutes in the Ready Lanes and 55 minutes in the Standard lanes. Having to wait nearly an hour in some cases and two hours in others provides a significant disincentive to cross from the Mexico into the United States, yielding cascading consequences for the U.S. economy and national security.
Little research has been developed on the economic security aspect of homeland security. This past week, I presented a paper at the Eastern Economics Association (EEA) 42nd Annual Conference in Washington, DC, and it afforded the kind of dialogue we need on customer service and homeland security.