Jobs through additional customer spending can be created at our nation’s airports through improved Customs and Border Protection (CBP) customer service if CBP and the private sector work better together on this issue. Moreover, it will improve security.
Newly released data from Customs and Border Protection shows that for calendar year 2014, the agency received more than 7,200 complaints and compliments, more than 30% of which were related to employee conduct.
When it comes to border security, lines of razor-wire and soldiers is a proposition some in the United States might support, but from experience, we know this is woefully insufficient to keep a border secure and large-scale migration in check.
When we talk about border security, we often focus on what the United States should do to stop illegal crossings. Less often discussed, however, is what can be done in Mexico (and elsewhere in Latin America) to dampen the desire to illegally enter the United States in the first place. One surefire way to achieve this: economic development.
Dear Fox News’ Joseph Kolb: How long will it take before you realize that Border Patrol agents and CBP’s Office of Field Operations officers are NOT the same thing? On Friday night, July 31, you published a story that gets them mixed up. You need to fix this and offer an apology.
DHS needs a uniform policy across all components on disseminating high quality, objective data that provides utility to all who use it. The data needs to be transparent and reproducible. With regards to the collecting and posting of wait times, much work is still needed across at least three agencies: CBP, TSA and USCIS.
In an era where the public and private sectors alike are using data analytics to better understand and manage resources, DHS’ stance on making customer service compliment and complaint data publicly available is frustrating. This is a missed opportunity, as public access to analyze and learn from this data would improve our national economy, especially the travel and tourism industries.
Members of Congress recently re-introduced the Residue Entries and Streamlining Trade (REST) Act, and at issue were requirements on getting empty containers back into the United States. CBP should be applauded for a policy on delaying these additional requirements.
Rumors have been swirling around the homeland security community for the past three weeks that U.S. Coast Guard Vice Admiral Pete Neffenger would be named to lead the Transportation Security Administration. Today, the White House made it official.