At an airport security checkpoint last week, a TSA officer guided a 95-year-old cancer patient to a private room to investigate “something suspicious on her leg.” It turned out to be a wet adult diaper, which she was asked to remove. TSA offered no apology and stood by protocol. This was another missed opportunity. Sometimes, even when we do the “right” thing, we should apologize. Instead, we now have a “viral” episode that places another brick on the wall between the public and the security agencies charged with protecting them.