Big Jump in Public Complaints to TSA Over Processing Times
TSA has seen a substantial increase in complaints since September 2017. The data proves it.
Trends in Latest TSA Customer Service Data Show Successes, Challenges
TSA collects a variety of customer service data, which reveal important trends in complaints and compliments that impact aviation and homeland security.
Federal Air Marshall Service Director Rod Allison Announces Retirement
Roderick Allison, the Director of the Federal Air Marshal Service, announced his intention to retire this summer after 33 years in federal service.
TSA Complaint Data Reveals Airport Screening Trends
TSA is required to make its customer service information available to the public, and the data shows areas for improvement and emerging trends in aviation passenger and cargo screening.
TSA is Changing the Math on PreCheck…for the Worse
TSA is no longer measuring PreCheck adoption as a percentage of all travelers but rather as a percentage of a subset called “frequent travelers.” This is a worrisome shift.
Who Should Be the Next Deputies at DHS and TSA?
With the departures of DHS Deputy Secretary Elaine Duke and TSA Deputy Administrator Huban Gowadia, nominees are needed quickly who can bring the right skillsets and capture bipartisan congressional support for confirmation. This is no small order.
Evolving Threats Mean Revamping Screening and Security
TSA’s new rule for scanning electronics larger than a cell phone during airport screening is sure to raise the public’s ire, but there is a lot to be said and to applaud about how TSA is rolling out its new electronics and security screening process.
TSA Admin Nominee Pekoske Continues Semper Paratus Tradition
The nomination of USCG Vice Commandant David P. Pekoske to be the next TSA Administrator continues a distinguished tradition of tapping the top ranks of the Coast Guard to lead DHS’ toughest assignments.
After Forced Plane Removal, Shame on United Airlines
The role of aviation security is to protect people from criminal events and not to be muscle when an airline mismanages a flight, as United Airlines did on Sunday.
Miami Airport CBP Wait Times Remain High
Customs and Border Protection (CBP) is making progress in reducing wait times for processing international arrivals—but not at Miami International.
