The East Coast is still digging out after Winter Storm Jonas, some places faster than others. An important part of recovery from major weather events is reliable information, and there’s reason to think some areas hit by Jonas could be doing a better job. This isn’t just about knowledge; it’s about emergency management.
Having good customer service improves the profitability of merchants at the airports, and from a law enforcement perspective, a calm airport environment allows CBP and other law enforcement officers to identify potential threats. Here’s how.
The Screening Partnership Program, managed TSA, relies on private sector employees for airport screening. Millions of passengers are screened by this program each year. I have wondered over the years why more airports, especially the large ones, are not a greater part of SPP. There are many good reasons why they should be.
Many of us have had the unfortunate experience of standing in a long line, waiting to pass through security screening. These choke points in screening processes create exceptionally soft targets for the motivated bad actor, and they are a security vulnerability that needs to be corrected.
Newly released data from the Transportation Security Administration (TSA) shows that for calendar year 2014, the agency received more than 30,400 complaints and 2,700 compliments. This reveals an opportunity for the private sector to work closely with TSA.
Much ink has been spilled over the balance between security and personal privacy. When it comes to immigration, I began thinking about where our national security apparatus could do a better job of things. Growing the CBP’s Global Entry program is one way to get there.
Jobs through additional customer spending can be created at our nation’s airports through improved Customs and Border Protection (CBP) customer service if CBP and the private sector work better together on this issue. Moreover, it will improve security.
Newly released data from Customs and Border Protection shows that for calendar year 2014, the agency received more than 7,200 complaints and compliments, more than 30% of which were related to employee conduct.
DHS recently proposed a rule on Freedom of Information Act regulations and concluded that “this rule does not impose additional costs on the public or the government.” I take exception to the fact that DHS has not been able to quantify any costs or benefits to the public or the government for at least two reasons.
Sponsored by:
