TSA has seen a substantial increase in complaints since September 2017. The data proves it.
TSA collects a variety of customer service data, which reveal important trends in complaints and compliments that impact aviation and homeland security.
Roderick Allison, the Director of the Federal Air Marshal Service, announced his intention to retire this summer after 33 years in federal service.
TSA is required to make its customer service information available to the public, and the data shows areas for improvement and emerging trends in aviation passenger and cargo screening.
TSA is no longer measuring PreCheck adoption as a percentage of all travelers but rather as a percentage of a subset called “frequent travelers.” This is a worrisome shift.
With the departures of DHS Deputy Secretary Elaine Duke and TSA Deputy Administrator Huban Gowadia, nominees are needed quickly who can bring the right skillsets and capture bipartisan congressional support for confirmation. This is no small order.
TSA’s new rule for scanning electronics larger than a cell phone during airport screening is sure to raise the public’s ire, but there is a lot to be said and to applaud about how TSA is rolling out its new electronics and security screening process.
The nomination of USCG Vice Commandant David P. Pekoske to be the next TSA Administrator continues a distinguished tradition of tapping the top ranks of the Coast Guard to lead DHS’ toughest assignments.
The role of aviation security is to protect people from criminal events and not to be muscle when an airline mismanages a flight, as United Airlines did on Sunday.