In an era where the public and private sectors alike are using data analytics to better understand and manage resources, DHS’ stance on making customer service compliment and complaint data publicly available is frustrating. This is a missed opportunity, as public access to analyze and learn from this data would improve our national economy, especially the travel and tourism industries.
The watchdog group Judicial Watch issued a press release announcing it had obtained records from TSA detailing allegations of sexually related assaults on passengers by TSA screeners. Unfortunately, these claims are just the latest in a trend of poor TSA performance at the Nation’s airports. It’s time for a change at TSA.
TSA has responded to outlandish claims made by Judicial Watch about TSA screeners. Judicial Watch asserts that TSA screeners were engaged in improper behavior while performing secondary screening procedures, such as a despicable occurrence at Denver International Airport. Rather than commend TSA leadership for its prompt action, Judicial Watch and others paint with broad brushes to create the (false) impression that most, if not all, TSA screeners are insensitive “perverts.” I know the truth is otherwise.
The travel and tourism industry would benefit from understanding how well the efforts of TSA contribute to improved customer service at our nation’s airports. Fortunately, they provide this data to the Department of Transportation (DOT). This analysis shows some of the impacts before and after the introduction of Pre-Check.
Rumors have been swirling around the homeland security community for the past three weeks that U.S. Coast Guard Vice Admiral Pete Neffenger would be named to lead the Transportation Security Administration. Today, the White House made it official.
Homeland security is paramount, but facilitating trade should not be far behind and a part of this is customer service. Homeland security and good customer service should be considered complimentary and result in an even safer travel environment.
In Security Debrief’s sixth annual April Fools coverage, we’ve collected stories the rest of the media somehow missed…
In advance of an oversight hearing on TSA by his subcommittee today, Rep. John Katko (R-NY) wrote to President Obama asking for the White House to fill the TSA Administrator’s position “ASAP.” DHS Secretary Jeh Johnson said last week the White House had settled on a candidate and world be submitting the nomination to the Senate “very soon.” We shall see.
Last week’s Senate Commerce Committee announcement about an upcoming hearing on TSA’s FY16 budget request inferentially noted that the White House still had not sent the Senate a nominee to replace former Administrator John Pistole. The Commerce Committee has a point that needs to be addressed. TSA needs a nominee and the Administration need look no further than current TSA leadership.
In recent weeks, I have been asked by many people, from friends and family all the way to the Secretary of Homeland Security, what kind of person I think should be nominated to head the Transportation Security Administration (TSA). So, what kind of person should be nominated?