If you have a complaint about how you were treated or concerning long processing times when going through TSA airport security checkpoints, complain! Data shows a 900% increase in complaints against TSA since 2015. Keep it up, travelers.
Minneapolis-St. Paul International Airport have been experiencing long security lines. TSA needs a web page where everyone can observe how long it takes to clear security and plan accordingly.
Little research has been developed on the economic security aspect of homeland security. This past week, I presented a paper at the Eastern Economics Association (EEA) 42nd Annual Conference in Washington, DC, and it afforded the kind of dialogue we need on customer service and homeland security.
Having good customer service improves the profitability of merchants at the airports, and from a law enforcement perspective, a calm airport environment allows CBP and other law enforcement officers to identify potential threats. Here’s how.
Half of the U.S. public believes the Transportation Security Administration (TSA) makes flying safer—and half don’t. There’s plenty of evidence that TSA airport screeners are not effective, but worse, the agency is rigging the system to make sure it is the only option for airport security. It doesn’t have to be this way.
The Screening Partnership Program, managed TSA, relies on private sector employees for airport screening. Millions of passengers are screened by this program each year. I have wondered over the years why more airports, especially the large ones, are not a greater part of SPP. There are many good reasons why they should be.
Many of us have had the unfortunate experience of standing in a long line, waiting to pass through security screening. These choke points in screening processes create exceptionally soft targets for the motivated bad actor, and they are a security vulnerability that needs to be corrected.
Newly released data from the Transportation Security Administration (TSA) shows that for calendar year 2014, the agency received more than 30,400 complaints and 2,700 compliments. This reveals an opportunity for the private sector to work closely with TSA.
On the day before Thanksgiving, in the midst of one of the busiest travel days of the year, TSA Administrator Pete Neffenger announced to TSA employees that Roderick Allison had been named the Acting Deputy Administrator.