The long lines at airport security checkpoints across the country are not just frustrating travelers but encouraging people to use statistically more dangerous modes of transportation, which has cascading social and economic costs. Improving wait times is not just about aviation security.
Recently, a number of news articles have reported that long lines at our nation’s airports are getting longer. Is this having an impact on complaints against TSA year-over-year? Yup.
At the San Ysidro Port of Entry, passenger vehicles are waiting 50 minutes in the Ready Lanes and 55 minutes in the Standard lanes. Having to wait nearly an hour in some cases and two hours in others provides a significant disincentive to cross from the Mexico into the United States, yielding cascading consequences for the U.S. economy and national security.
Minneapolis-St. Paul International Airport have been experiencing long security lines. TSA needs a web page where everyone can observe how long it takes to clear security and plan accordingly.
Little research has been developed on the economic security aspect of homeland security. This past week, I presented a paper at the Eastern Economics Association (EEA) 42nd Annual Conference in Washington, DC, and it afforded the kind of dialogue we need on customer service and homeland security.
Apple is fighting a federal magistrate’s order in connection with the investigation of the San Bernardino shootings. This is another instance of consumer privacy potentially conflicting with homeland security issues. Or is it?
The East Coast is still digging out after Winter Storm Jonas, some places faster than others. An important part of recovery from major weather events is reliable information, and there’s reason to think some areas hit by Jonas could be doing a better job. This isn’t just about knowledge; it’s about emergency management.
Having good customer service improves the profitability of merchants at the airports, and from a law enforcement perspective, a calm airport environment allows CBP and other law enforcement officers to identify potential threats. Here’s how.