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Contributor:

Gary S. Becker

CBP Customer Service at Cape Canaveral Sea Port of Entry

I recently obtained nationwide CBP customer service data to examine the challenges CBP faces across U.S. ports of entry. Here’s what I found out about Cape Canaveral.

Public Participation in Identity Verification Biometrics Study

Recently, I had the opportunity to participate in an experiment to test biometric technologies in an airport setting for the DHS AEER program . Here’s how it went.

Does Privatizing Airport Security Make Sense from a Customer Service Perspective?

TSA says there is no statistical difference in customer service between federal airport screeners and private contractors. Confirming or rejecting this statement takes data. So all we need to do is compare TSA data with contractor data, right? It’s not that simple, even though it should be.

New Study on Identity Verification Using Biometrics

DHS is funding a new study to understand how biometrics can be used to assist individuals who need to verify their identify at border crossings, airports, and in other U.S. transportation systems. I will be one of their test subjects.

TSA Checkpoint Wait Times Impact More than Aviation Security

The long lines at airport security checkpoints across the country are not just frustrating travelers but encouraging people to use statistically more dangerous modes of transportation, which has cascading social and economic costs. Improving wait times is not just about aviation security.

Airport Checkpoint Wait Times Driving Complaints Against TSA

Recently, a number of news articles have reported that long lines at our nation’s airports are getting longer. Is this having an impact on complaints against TSA year-over-year? Yup.

From the Front Lines – Port of Entry Wait Times at San Ysidro

At the San Ysidro Port of Entry, passenger vehicles are waiting 50 minutes in the Ready Lanes and 55 minutes in the Standard lanes. Having to wait nearly an hour in some cases and two hours in others provides a significant disincentive to cross from the Mexico into the United States, yielding cascading consequences for the U.S. economy and national security.

Complaints Against TSA? Let Them Know!

If you have a complaint about how you were treated or concerning long processing times when going through TSA airport security checkpoints, complain! Data shows a 900% increase in complaints against TSA since 2015. Keep it up, travelers.

TSA Needs to Do a Better Job of Managing Airport Wait Times

Minneapolis-St. Paul International Airport have been experiencing long security lines. TSA needs a web page where everyone can observe how long it takes to clear security and plan accordingly.