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DHS Policy on Customer Service Data

In an era where the public and private sectors alike are using data analytics to better understand and manage resources, DHS’ stance on making customer service compliment and complaint data publicly available is frustrating. This is a missed opportunity, as public access to analyze and learn from this data would improve our national economy, especially the travel and tourism industries.

Why Does DHS Need Another Office in Silicon Valley?

DHS Secretary Jeh Johnson announced at the 2015 RSA Conference that DHS is opening a satellite office in Silicon Valley. His words were vague, leading to questions of why DHS is setting up this office and with whom the Department will be working. Perhaps a more pressing question is, what makes DHS think Silicon Valley wants to work with the federal government in the first place?

Cybersecurity Disclosure Rules and the SEC

Cyber incidents are escalating in frequency, duration, and complexity, and the Securities and Exchange Commission (SEC) is planning to issue new cybersecurity disclosure rules, which are needed to help prevent “Information failure.”

Is There a Culture of Incompetence in TSA Airport Operations?

The watchdog group Judicial Watch issued a press release announcing it had obtained records from TSA detailing allegations of sexually related assaults on passengers by TSA screeners. Unfortunately, these claims are just the latest in a trend of poor TSA performance at the Nation’s airports. It’s time for a change at TSA.

Judicial Watch is Wrong on Claims of Improper TSA Screening

TSA has responded to outlandish claims made by Judicial Watch about TSA screeners. Judicial Watch asserts that TSA screeners were engaged in improper behavior while performing secondary screening procedures, such as a despicable occurrence at Denver International Airport. Rather than commend TSA leadership for its prompt action, Judicial Watch and others paint with broad brushes to create the (false) impression that most, if not all, TSA screeners are insensitive “perverts.” I know the truth is otherwise.

Security All Boils Down to People

By Sharla P. Rausch, Ph.D.
The results from the last few years of the Office of Personnel Management’s (OPM) Federal Employee Viewpoint Surveys (FEVS) has reflected decreasing morale in the federal government. I agree with DHS Secretary Johnson’s plea to stop talking about low morale. It’s time to act in resolving the core issues stemming from senior political leaders and their closed inner circles.

Running the Numbers on TSA Pre-Check and Courtesy Complaints

The travel and tourism industry would benefit from understanding how well the efforts of TSA contribute to improved customer service at our nation’s airports. Fortunately, they provide this data to the Department of Transportation (DOT). This analysis shows some of the impacts before and after the introduction of Pre-Check.

AFDI’s Mohammed Cartoons are a Threat to U.S. Security

On Sunday, the American Freedom Defense Initiative (AFDI) hosted a “Muhammad Art Exhibit and Cartoon Contest,” and two gunmen opened fire on the event. Violence is never OK, and this kind of inflammatory activity actually perpetuates the threat from violent extremism. AFDI is not blameless in their rhetoric.

Smart Action from CBP on Cross-Border Shipments and REST Act

Members of Congress recently re-introduced the Residue Entries and Streamlining Trade (REST) Act, and at issue were requirements on getting empty containers back into the United States. CBP should be applauded for a policy on delaying these additional requirements.

The New Star Wars: Why the Pentagon is Setting Up Shop in Silicon Valley

Fans of the space epic Star Wars are eagerly awaiting the release of the next installment in the film, but there is already a real-life battle in space, and the U.S. government is looking to the private sector for help. Defense Sec. Ash Carter recently spoke of a “GPS of Things.” What is that and what does it mean for the future of warfare and commerce?